Troubleshooting - Revision history

Jestdie: /* How do I find out if I'm behind a (transparent/anonymous) proxy? */

2012-02-16T07:58:38Z

How do I find out if I'm behind a (transparent/anonymous) proxy?

← Older revision		Revision as of 09:58, 16 February 2012
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	==== How do I find out if I'm behind a (transparent/anonymous) proxy? ====		==== How do I find out if I'm behind a (transparent/anonymous) proxy? ====
	Try [http://www.proxyjudge.~~org~~ ProxyJudge]. It lists the HTTP headers that the server where it is running received from you. The relevant ones are HTTP_CLIENT_IP, HTTP_X_FORWARDED_FOR and REMOTE_ADDR.		Try [http://www.proxyjudge.biz/cgi-bin/jenv.cgi ProxyJudge]. It lists the HTTP headers that the server where it is running received from you. The relevant ones are HTTP_CLIENT_IP, HTTP_X_FORWARDED_FOR and REMOTE_ADDR.

	==== Why is my port listed as "---" even though I'm not NAT/Firewalled? ====		==== Why is my port listed as "---" even though I'm not NAT/Firewalled? ====

Reesebiz: /* Before You Start */

2011-11-23T04:31:08Z

Before You Start

← Older revision		Revision as of 06:31, 23 November 2011
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	2) Search the forums for similar problems.		2) Search the forums for similar problems.

	3) Perform a simple [[http://www.google.com Google search] to see if your problem is already known and answered.		3) Perform a simple [http://www.google.com Google search] to see if your problem is already known and answered.

	4) If all of the above fails, post your problem on our forums. Be sure to include as much detail as possible. Refer to step 1, you must have read the '''entire''' FAQ before posting your problem.		4) If all of the above fails, post your problem on our forums. Be sure to include as much detail as possible. Refer to step 1, you must have read the '''entire''' FAQ before posting your problem.

	(This page is for technical questions relating to the Bittorent and connectivity protocols and clients that use it. For BakaBT site-related questions, see the [[FAQ]].)		(This page is for technical questions relating to the Bittorent and connectivity protocols and clients that use it. For BakaBT site-related questions, see the [[FAQ]].)

	=Connectivity Issues=		=Connectivity Issues=
	==Why can't I connect? Is the site blocking me?==		==Why can't I connect? Is the site blocking me?==

Xiong Chiamiov: /* I can't seem to seed at all, or my upload speed is really slow. */ Add my paraphrasing of newy's apple metaphor.

2011-03-06T06:11:52Z

I can't seem to seed at all, or my upload speed is really slow.: Add my paraphrasing of newy's apple metaphor.

← Older revision		Revision as of 08:11, 6 March 2011
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	== I can't seem to seed at all, or my upload speed is really slow. ==		== I can't seem to seed at all, or my upload speed is really slow. ==
	First, check that you actually have someone to upload any data to. If you are on a torrent that has something like 10 seeders and 2 leechers, the chances of you uploading a great deal are slim to none. If there are no leechers... what are you expecting?		First, check that you actually have someone to upload any data to. If you are on a torrent that has something like 10 seeders and 2 leechers, the chances of you uploading a great deal are slim to none. If there are no leechers... what are you expecting?

			<blockquote>
			Suppose that you sell apples. You have some very nice, juicy apples, but there's one problem - 100 other people in the marketplace also sell apples. Now, 3 potential customers walk into the marketplace, and they're looking for apples; what are the chances that they will buy from you?
			</blockquote>

	Secondly, if you are able to download very quickly but can only upload at about 1/10th of your download speed, '''this is perfectly normal'''. Most internet access plans offered by ISPs follow this asymmetric-speed, and few ISPs will actually offer plans with uplaod rate as fast as download rate. Unless you have very good reason to believe that your uploading speed is severely below normal, do not ask us why you can download at 1MB/s but can only upload at 100KB/s.		Secondly, if you are able to download very quickly but can only upload at about 1/10th of your download speed, '''this is perfectly normal'''. Most internet access plans offered by ISPs follow this asymmetric-speed, and few ISPs will actually offer plans with uplaod rate as fast as download rate. Unless you have very good reason to believe that your uploading speed is severely below normal, do not ask us why you can download at 1MB/s but can only upload at 100KB/s.

Raznak: /* How can I improve my download speed? */

2009-08-19T08:30:10Z

How can I improve my download speed?

← Older revision		Revision as of 10:30, 19 August 2009
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	See" "[[Troubleshooting#Connectivity Issues\|Connectivity Issues]]".		See" "[[Troubleshooting#Connectivity Issues\|Connectivity Issues]]".

	==== See if your ISP is throttling you ===		==== See if your ISP is throttling you ====
	Some ISPs actively throttle Bittorrent traffic. Find out if your ISP does so. There are several online services, such as [http://broadband.mpi-sws.org/transparency/bttest.php Glasnost], that allow you to do so.		Some ISPs actively throttle Bittorrent traffic. Find out if your ISP does so. There are several online services, such as [http://broadband.mpi-sws.org/transparency/bttest.php Glasnost], that allow you to do so.

Raznak: /* Torrent Errors */

2009-08-19T08:24:14Z

Torrent Errors

← Older revision		Revision as of 10:24, 19 August 2009
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	A more uncommon occurrence is a corrupted FAT. A crash may result in corruption that makes the partially downloaded files unreadable, and the error ensues. Running scandisk should solve the problem. (Note that this may happen only if you're running Windows 9x - which only supports FAT - or NT/2000/XP with FAT formatted hard drives. NTFS is much more robust and should never permit this problem.)		A more uncommon occurrence is a corrupted FAT. A crash may result in corruption that makes the partially downloaded files unreadable, and the error ensues. Running scandisk should solve the problem. (Note that this may happen only if you're running Windows 9x - which only supports FAT - or NT/2000/XP with FAT formatted hard drives. NTFS is much more robust and should never permit this problem.)

	== ~~What's this "No connection could be made because the target machine actively refused it" error~~ ==		== Other torrent errors ==
	This message is returned by BitTorrent protocol when a TCP connection attempt has been refused by the remote party -- the distant IP address and port. There is no setting in any BitTorrent client that can change that behavior, it is entirely dependent on whether there is an open port on the other end of your connection attempt.		Check [[FAQ#Torrent and Tracker Issues\|FAQ:Torrent and Tracker Issues]] and see if the error message is already covered there.

	~~To check open a Command Line session (click Start, Run, CMD.EXE)<br />~~
	~~At the command prompt, type '''telnet tracker.bakabt.com 2710''' and press ENTER.~~

	~~'''IF:'''<br />~~
	~~- You get an error message that the connection was refused, then telnet is reporting the same thing that your client got -- this demonstrates that the problem is not with your client.~~

	~~'''Solutions'''<br />~~
	~~- Wait to see if the tracker is momentarily offline, alternatively you can see the tracker status in the topic title on~~ [~~http://www.bakabt.com/webirc.php~~ #~~BakaBT] channel<br />~~
	~~- Otherwise if the tracker seems to be online~~ and ~~you're still having the problem, drop by the support channel at [http~~:~~//www.bakabt.com/webirc.php #bakabt-support~~] and ~~we'll try to~~ see ~~what~~ the ~~problem actually~~ is.

	= Speed Issues=		= Speed Issues=

Raznak: /* How can I improve my download speed? */

2009-08-19T08:22:20Z

How can I improve my download speed?

← Older revision		Revision as of 10:22, 19 August 2009
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	==== Check your connection settings ====		==== Check your connection settings ====
	See" "[[Troubleshooting#Connectivity Issues\|Connectivity Issues]]".		See" "[[Troubleshooting#Connectivity Issues\|Connectivity Issues]]".

			==== See if your ISP is throttling you ===
			Some ISPs actively throttle Bittorrent traffic. Find out if your ISP does so. There are several online services, such as [http://broadband.mpi-sws.org/transparency/bttest.php Glasnost], that allow you to do so.

			If your ISP throttles you, try enabling Protocol Encryption in your torrent client settings.

	==== Limit your upload speed ====		==== Limit your upload speed ====

Raznak: /* I can't seem to seed at all, or my upload speed is really slow. */

2009-08-19T08:17:14Z

I can't seem to seed at all, or my upload speed is really slow.

← Older revision		Revision as of 10:17, 19 August 2009
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	== I can't seem to seed at all, or my upload speed is really slow. ==		== I can't seem to seed at all, or my upload speed is really slow. ==
	First, check that you actually have someone to upload any data to. If you are on a torrent that has something like 10 seeders and 2 leechers, the chances of you uploading a great deal are slim to none. If there are no leechers... what are you expecting?		First, check that you actually have someone to upload any data to. If you are on a torrent that has something like 10 seeders and 2 leechers, the chances of you uploading a great deal are slim to none. If there are no leechers... what are you expecting?

			Secondly, if you are able to download very quickly but can only upload at about 1/10th of your download speed, '''this is perfectly normal'''. Most internet access plans offered by ISPs follow this asymmetric-speed, and few ISPs will actually offer plans with uplaod rate as fast as download rate. Unless you have very good reason to believe that your uploading speed is severely below normal, do not ask us why you can download at 1MB/s but can only upload at 100KB/s.

	== How can I improve my download speed? ==		== How can I improve my download speed? ==

Raznak: /* What's this "No connection could be made because the target machine actively refused it" error */

2009-08-19T08:13:43Z

What's this "No connection could be made because the target machine actively refused it" error

← Older revision		Revision as of 10:13, 19 August 2009
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	'''Solutions'''<br />		'''Solutions'''<br />
	- Wait to see if the tracker is momentarily offline, alternatively you can see the tracker status in the topic title on [~~irc~~://~~irc~~.~~rizon~~.~~net~~/~~BakaBT~~ #BakaBT] channel<br />		- Wait to see if the tracker is momentarily offline, alternatively you can see the tracker status in the topic title on [http://www.bakabt.com/webirc.php #BakaBT] channel<br />
	- Otherwise if the tracker seems to be online and you're still having the problem ~~come~~ by the [~~irc~~://~~irc~~.~~rizon~~.~~net~~/~~bakabt-support~~ #bakabt-support] and we'll try to see what the problem actually is.		- Otherwise if the tracker seems to be online and you're still having the problem, drop by the support channel at [http://www.bakabt.com/webirc.php #bakabt-support] and we'll try to see what the problem actually is.

	= Speed Issues=		= Speed Issues=

Duki: /* Torrent Errors */

2009-08-02T22:43:21Z

Torrent Errors

← Older revision		Revision as of 00:43, 3 August 2009
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	=Torrent Errors=		=Torrent Errors=
	== What's this IOError - ~~Errno13~~ Permission denied error? ==		== What's this IOError - Error13 Permission denied error? ==
	IOError means Input-Output Error, and that is a file system error, not a tracker one. It shows up when your client is for some reason unable to open the partially downloaded torrent files. The most common cause is two instances of the client to be running simultaneously: the last time the client was closed it somehow didn't really close but kept running in the background, and is therefore still locking the files, making it impossible for the new instance to open them.		IOError means Input-Output Error, and that is a file system error, not a tracker one. It shows up when your client is for some reason unable to open the partially downloaded torrent files. The most common cause is two instances of the client to be running simultaneously: the last time the client was closed it somehow didn't really close but kept running in the background, and is therefore still locking the files, making it impossible for the new instance to open them.

	A more uncommon occurrence is a corrupted FAT. A crash may result in corruption that makes the partially downloaded files unreadable, and the error ensues. Running scandisk should solve the problem. (Note that this may happen only if you're running Windows 9x - which only supports FAT - or NT/2000/XP with FAT formatted hard drives. NTFS is much more robust and should never permit this problem.)		A more uncommon occurrence is a corrupted FAT. A crash may result in corruption that makes the partially downloaded files unreadable, and the error ensues. Running scandisk should solve the problem. (Note that this may happen only if you're running Windows 9x - which only supports FAT - or NT/2000/XP with FAT formatted hard drives. NTFS is much more robust and should never permit this problem.)

			== What's this "No connection could be made because the target machine actively refused it" error ==
			This message is returned by BitTorrent protocol when a TCP connection attempt has been refused by the remote party -- the distant IP address and port. There is no setting in any BitTorrent client that can change that behavior, it is entirely dependent on whether there is an open port on the other end of your connection attempt.

			To check open a Command Line session (click Start, Run, CMD.EXE)<br />
			At the command prompt, type '''telnet tracker.bakabt.com 2710''' and press ENTER.

			'''IF:'''<br />
			- You get an error message that the connection was refused, then telnet is reporting the same thing that your client got -- this demonstrates that the problem is not with your client.

			'''Solutions'''<br />
			- Wait to see if the tracker is momentarily offline, alternatively you can see the tracker status in the topic title on [irc://irc.rizon.net/BakaBT #BakaBT] channel<br />
			- Otherwise if the tracker seems to be online and you're still having the problem come by the [irc://irc.rizon.net/bakabt-support #bakabt-support] and we'll try to see what the problem actually is.

	= Speed Issues=		= Speed Issues=

Ramnator at 20:12, 16 June 2009

2009-06-16T20:12:07Z

← Older revision		Revision as of 22:12, 16 June 2009
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	4) If all of the above fails, post your problem on our forums. Be sure to include as much detail as possible. Refer to step 1, you must have read the '''entire''' FAQ before posting your problem.		4) If all of the above fails, post your problem on our forums. Be sure to include as much detail as possible. Refer to step 1, you must have read the '''entire''' FAQ before posting your problem.

	(This page is for technical questions relating to the Bittorent and connectivity protocols and clients that use it. For ~~Boxtorrents~~ site-related questions, see the [[FAQ]].)		(This page is for technical questions relating to the Bittorent and connectivity protocols and clients that use it. For BakaBT site-related questions, see the [[FAQ]].)
	=Connectivity Issues=		=Connectivity Issues=
	==Why can't I connect? Is the site blocking me?==		==Why can't I connect? Is the site blocking me?==
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	==== Why is my port listed as "---" even though I'm not NAT/Firewalled? ====		==== Why is my port listed as "---" even though I'm not NAT/Firewalled? ====
	The ~~BoxTorrents~~ tracker is quite smart at finding your real IP, but it does need the proxy to send the HTTP header HTTP_X_FORWARDED_FOR. If your ISP's proxy does not then what happens is that the tracker will interpret the proxy's IP address as the client's IP address. So when you login and the tracker tries to connect to your client to see if you are NAT/firewalled it will actually try to connect to the proxy on the port your client reports to be using for incoming connections. Naturally the proxy will not be listening on that port, the connection will fail and the tracker will think you are NAT/firewalled.		The BakaBT tracker is quite smart at finding your real IP, but it does need the proxy to send the HTTP header HTTP_X_FORWARDED_FOR. If your ISP's proxy does not then what happens is that the tracker will interpret the proxy's IP address as the client's IP address. So when you login and the tracker tries to connect to your client to see if you are NAT/firewalled it will actually try to connect to the proxy on the port your client reports to be using for incoming connections. Naturally the proxy will not be listening on that port, the connection will fail and the tracker will think you are NAT/firewalled.

	== I am on a dynamic IP/I just changed my static IP recently, and it seems to have affected my bittorent connection settings. ==		== I am on a dynamic IP/I just changed my static IP recently, and it seems to have affected my bittorent connection settings. ==
	~~Boxtorrents~~ uses a keypass-based system (See: [[FAQ#How is my traffic tracked?\|How is my traffic tracked?]]). Changes in your IP will not affect your connection to the tracker, as long as you downloaded the torrent file when logged in.		BakaBT uses a keypass-based system (See: [[FAQ#How is my traffic tracked?\|How is my traffic tracked?]]). Changes in your IP will not affect your connection to the tracker, as long as you downloaded the torrent file when logged in.

	== There are peers in the swarm but I can't connect to any of them. ==		== There are peers in the swarm but I can't connect to any of them. ==